Terms and Conditions


Please read these Terms and Conditions carefully before using www.plantcurious.co.uk website, operated by Plantcurious Ltd. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms.

Our Service may contain links to third-party web sites or services that are not owned or controlled by ​Plantcurious

Plantcurious has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ​Plantcurious shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We do not provide any guarantees, conditions or warranties as to the accuracy of the information on the site.

We don’t accept liability for loss or damage incurred by users of the website, whether direct, indirect or consequential, whether caused by breach of contract or otherwise

We welcome and encourage other websites to link to the information that is hosted on these pages. However, we don’t give you permission to suggest that your website is associated with, or sanctioned by Plantcurious.co.co.uk.

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

We can’t accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using this website.

You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain un-authorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

You should print a copy of these Terms and Conditions or save them to your computer for future reference

Information about us

We are Plantcurious Ltd, a company registered in England and Wales under company number 10639152 and with our registered office at 100 Avondale Road, BR1 4EZ, UK and we operate the Website.

 

SUBSCRIPTION

Your status

By placing an order through our Website, you confirm that:

You are legally capable of entering into a binding contract; and are at least 18 years old.

If you do not comply with any of the conditions you are not entitled to purchase Products from our Website.

You place your order by using the ordering process on our site. This involves making the selection on our site and transmitting the order to us by clicking on the “Try Now”, “Yes I am Plant Curious”, “I’m Plant Curious” and “Order Plant Curious” buttons. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button. You can also change your order any time up to the relevant cut-off date / time.

After placing and order on our standard order form, you will receive an email acknowledging that we have received your order. This is a very important document as it contains all the details of your order, including terms and conditions. Completing the sign-up process represents your offer to purchase goods from us, which will be accepted by us when we send you and email to confirm the order. Our acceptance of your order brings into existence a legally binding contract between you and Plantcurious Ltd.

Please check the order confirmation carefully, particularly the delivery date and address, and the payment specified/taken. If you need any corrections or additions, we are happy to make these for you as long as your email reaches us in time.

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

You acknowledge that, for recurring orders, we will select the relevant recipes for you if you do not make your own selection by the cut-off date/time specified on our site.

The default method of communication for all correspondence from us will be over email, using the email provided on your account. In certain circumstances we may need to contact you over phone instead.

 

Our Products

The images of the products on our Website are for illustrative purposes only. Your Products may vary slightly from those images, as computers and other devices can display colours differently and food itself varies in colour and size. The images on recipe cards, included in your box are for illustrative purposes, and to help you visualise the end result.

Any weights of the Products are approximate unless otherwise stated. But are, as required, for use in the recipe. We reserve the right to substitute such ingredients that we may not be able to practically and reasonably obtain with similar ingredients.

If we are unable to supply you with a Product, we will inform you of this by e-mail.

You are responsible for opening and inspecting the products upon delivery and then storing them correctly, all our goods can be stored in the fridge, fresh fruits, vegetables and herbs must be stored in the fridge on receipt. You are also completely responsible for the preparation and cooking of our products, according to the recipe provided. We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of our products.

If you have an allergy, you are responsible for checking our recipe cards to ensure that an item does not contain a relevant allergen to you. If you are not sure please contact us at plantcurious.co.uk. We do not currently cater to any allergies including gluten, sesame, soya or nut allergies.

We like to tell you which suppliers we are using as we think they are some of the best specialising in organic, biodynamic and veganic foods. However, we reserve the right to change suppliers at any time and without telling you, particularly if there are supply and delivery issues or shortages.

 

How the Contract is formed between you and us

The Contract will relate only to those Items whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Items which may have been part of your order until the dispatch of such Items has been confirmed in a separate Dispatch Confirmation.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.

 

Your consumer right of return and refund

Right of return and refund if the Product is defective or not as described: Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. You have legal rights in relation to Products that are defective or not as described. If the Products we deliver to you are defective or are not as described on our Website you should contact us and report such defect or misportrayal as soon as possible (we ask that this is within 3 days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misportrayed Product – this will assist in processing your refund quickly.

We will ask you to safely dispose of such Product and if we agree that it is defective or misportrayed we will offer you a refund of the price of the Product in full.

We will refund you by the method used by you to pay.

Your legal rights: Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. Your legal rights are not affected by your right of return and refund in this condition or anything else in these terms and conditions.

Details of your statutory right of cancellation, and an explanation of how to exercise it, are also provided under the paragraph titled Cancellation.

 

Cancellation

  1. You can cancel at any time after you receive your first delivery. To cancel your subscription please log-into your account, or email us elizabeth@plantcurious.co.uk, at least 7 days before your next delivery is due

To cancel a Contract in accordance with your legal right to do so you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation on our website via your account. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at elizabeth@plantcurious.co.uk  If you are emailing us or writing to us please include details of your order to help us to identify you wish.

If you wish to contact us for any other reason, including any complaints, you can contact us by e-mailing at elizabeth@plantcurious.co.uk.

If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.

  1. You may temporarily unsubscribe to our service, whereby we will not take payments for a period specified by you, after which we will continue with payments and deliveries as specified and agreed.

 

Our guarantee

We check all the contents carefully by hand before despatch and take all complaints extremely seriously. If you are in any way disappointed with the box received, please email within 24hours of receipt. If we can establish that the goods were substandard or damaged in transit we will offer to send a replacement free of charge.

As our Products contain fresh and perishable food, you are not entitled to the “normal” right to return goods within 14 days after the day you receive them, simply if you change your mind. This is because the food is likely to have a best before date within only a few days of delivery of the Products.

We shall have no liability under the warranty from any damage or defect resulting from:

a modification or alteration of the Products by anyone other than us;

use of the Products in a manner contrary to the instructions given to you by us;

fair wear and tear, wilful damage, abnormal storage (i.e. not in a fridge) or working conditions, accident, negligence by you or by any third party; or

any failure to use reasonable skill and care in using (i.e. preparing and eating) the Products and/or failure to use the Products legally and/or for the purposes for which such Products are intended to be used

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Delivery dates

When you place your order you choose your delivery date from the available dates on the calendar provided. This is shown on your order confirmation. This guarantee does NOT apply to the circumstances listed in the next paragraph. We will confirm when your recipe box leaves our Premises. The Products will be at your risk on completion of delivery.

 

Circumstances outside our control

There are several situations where despite our very best efforts, a delivery is late for reasons outside our control. In these exceptional cases, we cannot accept liability:

  1. If the address was incorrect (see royal mail web site at royalmail.com to check your address) or a signature was requested and no-one was in, or if a signature was not requested but there was no one in and no safe place to leave the box.
  2. There is some calamity outside our control – “Act of God” a “Force Majeure”. This covers snow, ice, flood, war, strike, disruption to the road network including without limitation, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Be assured that we will still do our very best to deliver on time, even if these exceptional circumstances apply.

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any Circumstances Outside Our Control. we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Circumstances Outside Our Control. Where the Circumstances Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Circumstances Outside Our Control is over.

You may cancel a Contract affected by any Circumstances Outside Our Control which has continued for more than [30] days. To cancel please contact us.

 

Deliveries at work

If the Box is delivered to a work address it is quite usual for someone in reception or in a mailroom to sign for it. In such cases we cannot be responsible for the transfer of the box from the point of receipt to the addressee – our service is complete when the box is received and signed for.

 

Unattended deliveries

If you choose the ‘leave in safe place’ service then the driver will leave the box where instructed and report back on his delivery sheet where it was left. If possible, leave specific instructions in the delivery instructions box on the order form. Remember that the box could be outside in severe weather conditions, so choose a sheltered spot. Please be assured that our drivers do tend to use their common sense and leave boxes out of site. However, please do be aware that if you have authorised the box to be ‘left safe’ we cannot be responsible for what happens to the box after it leaves the driver’s care – our service is complete when the box is left where instructed.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We recommend you should regularly look through them.

We reserve the right to change descriptions, modify, or substitute products without notice
The Law

Nothing explained above takes away your statutory rights as a consumer.

  1. Privacy
    1. You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
  2. English law
    1. These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

 

Contact Us

If you have any questions about these Terms & Conditions, please contact us at elizabeth@plantcurious.co.uk.